Civil Rights Notice to the Public

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Civil Rights Notice to the Public

The Town of Cary, GoCary (GoCary) is committed to ensuring that no person is excluded from participation in, or denied the benefits of, its service on the basis of race, color or national origin as provided under Title VI of the Civil Rights Act. In addition to Title VI, GoCary also prohibits discrimination based on sex, age, disability (Americans with Disabilities Act), religion, sexual orientation, gender identity, and other protected classes enumerated in federal and state laws. Any person who believes they have been aggrieved by an unlawful discriminatory practice regarding GoCary’s programs has a right to file a formal complaint with the Town of Cary’s Transit Program Coordinator within one hundred eighty (180) days following the date of the alleged occurrence. Any such complaint must be in writing to BetterTransit@GoCary.org or to the following address:

GoCary Transit Program Coordinator
PO Box 8005
Cary, NC 27512
(919) 653-7141

Additional information regarding Civil Rights protections and detailed instructions for submitting a formal Civil Rights complaint are available here. A complaint may also be filed directly with the Federal Transit Administration by submitting it to:

U.S. Department of Transportation
Attn: Office of Civil Rights
1200 New Jersey Avenue SE
Washington, DC 20590

If you need alternative formats, an interpreter, or if you are hearing or speech is impaired:

We provide free interpreter services by phone or in the transit office. Call us at (919) 481-2020, extension 3 and state the language you speak. If your business cannot be completed by phone, we will make an appointment for you at the transit office and arrange for an interpreter via telephone or in person at the time of your visit.

If your hearing or speech is impaired and you use TTY (teletypewriter services), then you may call 711 or (800) 735-2962 and request connection to the GoCary information line, (919) 481-2020.

Upon request, alternative formats of these policies and forms will be produced for persons with a disability. Please call 919-653-7141 or email BetterTransit@GoCary.org with your request.

Title VI Program Updates

In accordance with federal guidelines and regulations, public transit providers are required to have a Title VI Program. As directed by the Federal Transit Administration (FTA), the Title VI Program is updated every three years to ensure it is consistent with federal, state, and local guidance. This update includes: