Civil Rights Complaints


Any person who believes he or she has been denied benefits or excluded from participation in services of any program or activity administered by USDOT or its sub-recipients, consultants, or contractors on the basis of race, color, national origin (including LEP) may file a complaint pursuant to Title VI and/or related statutes. All Title VI complaints are considered formal. Complainants must file a signed, written complaint no later than 180 days from:

  • The date of the alleged act of discrimination;

  • The date when the person(s) became aware of the alleged discrimination; or

  • Where there has been a continuing course of conduct, the date on which the conduct was discontinued.

The complaint should include the following information:

  • The complainant’s name, mailing address, and contact information (i.e., telephone number, email address, etc.)

  • How, when, where, and why the complainant believes he or she was discriminated against. Include the location, names, and contact information of any witnesses.

  • Any additional information the complainant deems significant and pertinent to the grievance(s).

The GoCary Civil Rights Complaint Form may be used to submit the complaint information. Complaint forms can also be obtained by contacting the GoCary Title VI Coordinator at 919-653-7141 or  The complaint may be filed in writing with the Town of Cary at the following address:

Town of Cary/GoCary
Title VI Coordinator
P.O. Box 8005
Cary, NC 27512

In addition to filing Title VI complaints with Town of Cary Transit Division, complainants may also file a Title VI complaint with the following agency:

U.S. Department of Transportation
Attn:  Title VI Program Manager
1200 New Jersey Avenue SE
Washington, DC 20590

Title VI complaints received by the Town of Cary are investigated by the Town of Cary’s Title VI Coordinator. Once a complaint is received, it will be reviewed by the Title VI Coordinator to determine if the Town has jurisdiction. The complainant will receive an acknowledgement letter informing them whether the complaint will be investigated by the Town.

The Title VI Coordinator will begin an investigation within fifteen (15) working days of receipt of a complaint. The Title VI Coordinator will assign an internal tracking number on the complaint form.

The Title VI Coordinator will contact the complainant in writing no later than thirty (30) working days after receipt of complaint for additional information, if needed, to investigate the complaint. Failure of the complainant to provide the requested information in a timely basis (within 10 days unless the Title VI Coordinator provides a different timeline) may result in the administrative closure of the complaint or a delay in complaint resolution. A case may also be administratively closed if the complainant no longer wishes to pursue their case.

Reasonable measures will be taken to preserve any information that is confidential. At a minimum, the Title VI Coordinator will:

  • Identify and review all relevant documents, practices and procedures;

  • Identify and interview persons with knowledge of the Title VI violation, e.g. the person making the complaint, witnesses or anyone identified by the complainant, anyone who may have been subject to similar activity or anyone with relevant information.

The investigation will be completed within ninety (90) days of receipt of the complaint. Upon completion of the investigation, the Title VI Coordinator will complete a final written report for the Transit Administrator. The report shall include a background summary of the complaint, findings of the investigation and a conclusion. If a Title VI violation is found to exist, corrective actions and remedial steps as appropriate and necessary will be included in the report and taken immediately. A closing letter summarizing the results of the investigation, stating the findings and advising of any corrective action to be taken as a result of the investigation will be provided to the complainant.

If the matter cannot be resolved, then the complainant will be informed of his/her right to appeal to the U.S. Department of Transportation Office of Civil Rights at the following address:

U.S. Department of Transportation
Attn:  Title VI Program Manager
1200 New Jersey Avenue SE
Washington, DC 20590


Complainants are encouraged to send all written correspondence through the U.S. Postal Service via certified mail in order to ensure that documents are easily tracked. If complainants choose to submit complaints by facsimile and/or email, an original, signed copy of the complaint must be mailed to the Title VI Coordinator as soon as possible, but no later than 180 days from the alleged date of discrimination. 


Americans with Disabilities Act (ADA) Complaints
Any citizen who has a grievance alleging non-compliance by the Town with the provisions of the Americans With Disabilities Act may report the grievance to the ADA Coordinator for the Town of Cary. The Grievance report shall be in writing, shall state the facts upon which the grievance is based and shall be signed by the aggrieved party.  The GoCary Civil Rights Complaint Form can also be used for this purpose. 

The ADA Coordinator for the Town of Cary is Scott Hecht, Public Works Director (919) 469-4093, P.O. Box 8005, Cary, NC 27512-8005.  Click here to access the ADA Grievance Procedure

Ley de Estadounidenses con Discapacidades (Americans With Disabilities Act, ADA) Complaints
Todo ciudadano que tenga una queja en que afirme que la Municipalidad de Cary no ha cumplido con las disposiciones de la puede reportar la queja al coordinador de la ADA de la Municipalidad de Cary. El reporte de queja debe estar por escrito, especificar los hechos sobre los cuales se basa la queja, y haber sido firmado por la parte ofendida.  Formulario de quejas de derechos civiles también se puede utilizar para este propósito. 

El coordinador de la ADA de la Municipalidad de Cary es Scott Hecht, director de obras públicas, (919) 469-4093, P.O. Box 8005, Cary, NC 27512-8005.  Haga clic aquí para acceder al Procedimiento de queja de ADA


Upon request, alternative formats of this policy will be produced for people with disabilities. 
Call 919-653-7141 or email

A petición, se emitirán estas normas en otros formatos para personas con discapacidades. 
Llame al 919-653-7141 o escriba por correo electrónico a