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Applying for Door to Door Service

Additional Information


Step 1:  Complete a GoCary Door to Door Service Application .  If you would like to receive an application by mail, please email your request to BetterTransit@GoCary.org or call 919-653-7141.

Step 2:  If you are qualifying based on a disability, a healthcare professional must complete Part C of the application.  If you require assistance when traveling, or when you get to your destination, please ensure that your application indicates the need for a Personal Care Attendant (PCA). 

Step 3:  Return your completed application.  Please be sure to include verification of age (ex. valid identification card with a date of birth) and residency (ex. utility bill or other statement addressed to you) with your application. 

By Mail

Town of Cary
Attn: GoCary Door to Door Program
P.O. Box 8005
Cary, NC 27512

In Person GoCary Operations Center
1107 Trinity Road
Raleigh, NC 27607
By Email BetterTransit@GoCary.org
By Fax 919-380-6426

Step 4:  Your completed application will be processed by Town of Cary staff.  This could take up to 21 business days from the receipt of the completed application.  Once your application has been processed, you will receive an approval letter by email and a representative will call to notify you.

Step 5:  Once you have received approval, you can begin making reservations by calling 919-481-2020 (Option 3).     

Transit Program Coordinator Office Hours:

Cary Senior Center
120 Maury O'Dell Place
Cary, NC 27513


Tuesday   10:00 AM - 12:00 PM
Wednesday   1:00 PM - 3:00 PM
Thursday   By Appointment
Friday   By Appointment


If you do not live in Cary town limits, please contact GoWake Access by calling (919) 212-7005, or GoTriangle by calling (919) 485-7468.