About GoCary Door to Door Service

GoCary Door to Door Service

GoCary Door to Door is a paratransit service for individuals with disabilities that prevent them from using Fixed Route service, or for Cary residents age 60 and older. GoCary Door to Door is a shared ride, reservation-based service, not a taxi service. If you are interested in registering for this service, please review our How to Apply section.

Tier 1

Tier 2*

Tier 3*

Trips with an origin within Cary town limits, but a destination in another community. Trips are limited to medical trips only. This is a premium service available to Cary residents that have a disability which prevents them from using fixed route service, or for any Cary resident age 60 and older.
Cost:

Apex: $6
Morrisville: $6
Raleigh: $7
Raleigh +10 miles: $8
Raleigh +15 miles: $9
Durham: $8
Chapel Hill: $9

*Tier 2 and Tier 3 trips will be made on a space available basis.

If you require a Personal Care Attendant (PCA), you must note this on your application. PCAs ride for free.

Companion reservations may be made on a space available basis. Companion fares will follow the tiered structure.

Customers must be ready 15 minutes before the scheduled pick-up time and up to 15 minutes after the scheduled pick-up time. Tier 3 return trips to Cary will have a 60-minute window for pick-ups due to the distance of the trip.

Applying for Door to Door Service

Step 1

Step 2

Step 3

Step 3: Return your completed application. Please be sure to include verification of age (ex. valid identification card with a date of birth) and residency (ex. utility bill or other statement addressed to you) with your application.

By Email	BetterTransit@GoCary.org Please download the pdf document to your computer. This will allow you to digitally sign the application on pages 6 and 11. If you cannot digitally sign the application, please manually sign the application then scan and email a pdf document to the email address above.
In Person	Cary Senior Center 120 Maury O'Dell Place Cary, NC 27513
By Mail	Town of Cary Attn: GoCary Door to Door Program P.O. Box 8005 Cary, NC 27512
By FAX	919-380-6426

Step 4

Step 5

Transit Program Coordinator Office Hours:

Cary Senior Center
120 Maury O'Dell Place
Cary, NC 27513

919-653-7141

Tuesday	10:00 AM - 12:00 PM
Wednesday	1:00 PM - 3:00 PM
Thursday	By Appointment
Friday	By Appointment

If you do not live in Cary town limits, please contact GoWake Access by calling (919) 212-7005, or GoTriangle by calling (919) 485-7468.

Making Door to Door Reservations
There are two ways to make reservations for Door to Door trips:

Registered riders may call the GoCary Reservation Center at (919) 481-2020 (Option 3). Reservation staff are available to take your call from 7:30 AM - 4:30 PM daily. Please feel free to leave a voicemail after hours and staff will return your call the following day.
Complete the online Door to Door Reservation Request form.

Required Reservation Information
The reservations agent will not look up the address for your destination. You must be prepared with all of the required information when you call, including exact addresses. The reservation agent will provide a pick-up time as close to the desired time as possible. If the trip is for an appointment where the return time is uncertain, riders can call the dispatch center at (919) 481-2020 (Option 2) at the end of the appointment to to schedule a pick-up. In these cases, riders will generally be picked up within one hour, but the wait may be longer during peak times. Riders must call no later than 5 PM for an unscheduled pick-up.

When calling the reservation center, please have the following information ready for the reservation agent:

Rider's name
The exact address of the pick-up location, including an apartment or suite number if necessary
The desired pick-up time
The exact address of the destination, including an apartment or suite number if necessary
The desired drop-off time
The desired pick-up time for the return trip, if applicable
The number of people traveling, including caregivers
Any equipment or special needs (i.e. mobility device)

*Personal Care Attendants (PCAs) may ride for free with passengers who require assistance, but this must be documented on the application for Door to Door service or a direct request (approved by the medical provider) must be faxed to (919) 380-6426.